Who we are
We’re Simulation Helpdesk OÜ (registry code 14766183) of Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 5, 10117, (“Simulation Helpdesk”) and welcome to our privacy policy. This policy sets out how we handle your personal information if you’re a Simulation Helpdesk user or visitor to our Sites. It applies to www.simulationhelpdesk.com and www.simhelpdesk.com (the “Sites”).
When we say ‘we’, ‘us’ or ‘Simulation Helpdesk’ it’s because that’s who we are and we own and run the Sites.
If we say ‘policy’ we’re talking about this privacy policy. If we say ‘user terms’ we’re talking about the rules for using the Sites.
What personal data we collect and why we collect it
We collect certain personal information about visitors and users of our Sites.
The most common types of information we collect include things like: user-names, member names, email addresses, IP addresses, other contact details, survey responses, blogs, photos, payment information such as payment agent details, transactional details, tax information, support queries, forum comments (if applicable), content you direct us to make available on our Sites (such as item descriptions), your actions on our Sites (including any selections or inputs into items) and web and email analytics data. We will also collect personal information from job applications (such as, your CV, the application form itself, cover letter and interview notes).
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How we collect your personal information
We collect personal information directly when you provide it to us, automatically as you navigate through the Sites, or through other people when you use services associated with the Sites.
We collect your personal information when you provide it to us when you complete membership registration and buy or provide items or services on our Sites, subscribe to a newsletter, email list, submit feedback, enter a contest, fill out a survey, or send us a communication.
How we use personal information
- To fulfill a contract, or take steps linked to a contract: in particular, in facilitating and processing transactions that take place on the Sites, like where you purchase an item from our marketplace
- Where this is necessary for purposes which are in our, or third parties’, legitimate interests. These interests include:
- operating the Sites;
- providing you with services described on the Sites;
- verifying your identity when you sign in to any of our Sites;
- responding to support tickets, and helping facilitate the resolution of any disputes;
- updating you with operational news and information about our Sites and services e.g. to notify you about changes to our Sites, website disruptions or security updates;
- carrying out technical analysis to determine how to improve the Sites and services we provide;
- monitoring activity on the Sites, e.g. to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the Sites;
- managing our relationship with you, e.g. by responding to your comments or queries submitted to us on the Sites or asking for your feedback or whether you want to participate in a survey;
- managing our legal and operational affairs (including, managing risks relating to content and fraud matters);
- training Simulation Helpdesk staff about how to best serve our user community;
- improving our products and services;
- providing general administrative and performance functions and activities; and
- processing your job application to Simulation Helpdesk.
- Where you give us consent:
- providing you with marketing information about products and services which we feel may interest you; and customising our services and websites, like advertising that appear on the Site – where this involves the use of cookies or similar technologies – in order to provide a more personalised experience
- For purposes which are required by law.
- For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.
Who we share your data with
We will disclose personal information to the following recipients:
Companies that are in partnership with Simulation Helpdesk;
if applicable, authors of any items or services made available to you, so they can facilitate support and license validation, who maybe located in any of the countries our products are available in;
subcontractors and service providers who assist us in connection with the ways we use personal information (as set out above), in particular: website hosting providers;
technical and customer support and recruitment staff of Simulation Helpdesk; security and fraud prevention services; payment processing services. our professional advisers (lawyers, accountants, financial advisers etc.)
regulators and government authorities in connection with our compliance procedures and obligations;
a purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase;
a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity;
a third party, in order to enforce or defend our rights, or to address financial or reputational risks;
a rights holder in relation to an allegation of intellectual property infringement or any other infringement;
and other recipients where we are authorised or required by law, or requests by government, a court of law, or law enforcement authorities, to do so. We are based in Estonia with domain name registered by Godaddy in the US and hosting service provided by bluehost.com .We store and share personal information the basis of your consent to this policy. In order to protect your information, we take care where possible to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.
Where we transfer and/or store your personal information
We are based in Estonia with domain name registered by Godaddy in the US and hosting service provided by bluehost.com. We store and share personal information on the basis of your consent to this policy. In order to protect your information, we take care where possible to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance
How we keep your personal information secure
We store personal information on secure servers that are managed by bluehost.com and our service providers, and occasionally hard copy files that are kept in a secure location in Turkey. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.
How you can access your personal information
You can access some of the personal information that we collect about you by logging in to your account. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us for any of our Sites at any time. To make an access or correction request, contact our privacy champion using the contact details at the end of this policy.
Marketing Choices regarding your personal information
Where we have your consent to do so (e.g. if you have subscribed to one of our email lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.
You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Sites may not work properly in your case.
Cookies and web analytics
For more information about how we use cookies, web beacons and similar technologies see our cookie policy and for more general information on cookies, see http://www.allaboutcookies.org.
When you visit our Sites, there’s certain information that’s recorded which is generally anonymous information and does not reveal your identity. If you’re logged into your account some of this information could be associated with your account. We’re talking about the following kinds of details:
- your IP address or proxy server IP address’;
- the domain name you requested;
- the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection;
- the date and time of your visit to the website;
- the length of your session;
- the pages which you have accessed;
- the number of times you access our site within any month;
- the file URL you look at and information relating to it;
- the website which referred you to our Sites;
- the operating system which your computer uses; and
- the technical capabilities of your web browser.
Occasionally, we will use third party advertising companies to serve ads based on prior visits to our Sites. For example, if you visit our Sites, you may later see an add for our products and services when you visit a different Site.
Information you make public or give to others
If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data. There are lots of ways that you can find yourself providing information to other people, like when you post a public message on a forum thread, share information via social media, or make contact with another user (such as a third party Author) whether via our Sites or directly via email. Before making your information publicly available or giving your information to anyone else, think carefully. If giving information to another user via our Sites, ask them how they will handle your information. If you’re sharing information via another website, check the privacy policy for that site to understand its information management practices as this privacy policy will not apply.
How long we keep your personal information
We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with the Simulation Helpdesk services, you can request that we erase your personal information and close your Simulation Helpdesk account. Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations or requests by government, a court of law, or law enforcement authorities, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.
When we need to update this policy
We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.
When we do change the policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page.
How you can contact us
For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal information.
If you’re a user or visitor in the European Economic Area these rights also apply to you:
If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact our privacy champion in writing at [email protected].